Best Practices
Advanced NTS team of Microsoft and Cisco certified experts average more than ten years of hands-on professional background in the trenches of network support, performing a broad range of technical tasks for a large mix of businesses. Every Advanced NTS support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Advanced NTS instills in its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.

Value Pricing
Advanced NTS pricing policy is to charge for remote service and on-site help by blocks of time or hourly rates. As a result, you are charged just for received support. Advanced NTS does not bill for travel time except for urgent support where on-site time is less than four hours. Many support organizations impose substantial minimum payments. Our small granularity does away with big invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

Full Documentation of IT Services
Advanced NTS has created a comprehensive service reporting & client database system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, every service delivered by Advanced NTS is accompanied by  documentation. Each Advanced NTS staff member has use of the service documentation given by every consultant to every client. The discipline of documenting and organizing service records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

Knowledge Transfer
Advanced NTS practices information transfer from Advanced NTS support experts to customers. By educating clients to handle problems that are within their scope, Advanced NTS can concentrate on offering hard-to-find skills where Advanced NTS has few competitors. Small companies who work with familiar independent service providers or who maintain internal support personnel benefit when Advanced NTS passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient.

Avoid Dependence on Individual Freelance Consultants
For IT support small businesses often rely heavily on independent freelance consultants.  Although freelance consultants carry less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin to respond quickly to urgent situations.  If an independent consultant is busy with another client, sick, on vacation or in training, the lack of backup personnel may force your business to wait for help during an emergency.  As your small business grows, network downtime or problems with critical applications become more costly.  The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity.

Have Access to Expertise in Complex IT Solutions
Many small service organizations or freelance consultants focused on small business IT support may excel at providing “connect-the-dots” solutions but lack the experience to deal cost-effectively with complex IT infrastructures with features such as multi-office connectivity, VPNs, mobile workforces, telecommuter support, integrated financial and operational applications and custom software.  Advanced NTS enterprise experience can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in many IT disciplines, and achieving a high level of stability, reliability and security requires enterprise-proven best practices.

Build a Solid Foundation for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget.  Lacking a proper foundation, a series of band-aid fixes often get piled on top of a weak foundation.  As a business grows, stability and scalability issues can hinder the success of the organization.  Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease future growth.

Work with Solutions Providers, Not Product Pushers
Small businesses require guidance and education to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving efficiency.  Advanced NTS has numerous partners through which we can offer some of the best solutions available to help grow and maintain your business.